Returns

If you are unhappy with your purchase for any reason, we offer exchanges or store credit. Store credit is issued in the form of an online discount code that can be used at any time in the future. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Steps to complete an exchange or return for store credit:
  1. Send us an email at info@leeandbee.ca within 30 days of receiving your order. The email should include your name, order number, item(s) to be returned, and the reason for return.
  2. We will respond within 48 hours confirming your request for exchange/return. Instructions to complete the exchange/return will be provided at this time - including return address and other details you may need.
    • Please note that you will be responsible for any shipping charges associated with sending the item(s) back to us. However, we will happily cover the shipping cost to send the new item(s) to you in the case of an exchange.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

You can always contact us with any return questions at:

Support Email -  info@leeandbee.ca

Support Phone -  (250)896-4641

 

Tip: Reuse the mailer envelope or box that the order came in for your return. It gives these items another life and saves you from searching or paying for a shipping container.